Timeless Sophistication

The Essence of Sahiba

Refined Elegance for the Modern Woman.

FAQ

Client Concierge

Your guide to the Sahiba’s Store experience

1. Orders & Shipping 📦

How long does delivery take?
For our customers in Al Riyadh, we offer expedited delivery within 24 to 48 hours. For other cities across the Kingdom, please allow 3–5 business days.
Can I track my shipment?
Absolutely. Once your order is dispatched, you will receive a tracking number via SMS and Email to monitor its journey to your doorstep.
Do you offer International Shipping?
Currently, we exclusively serve the Kingdom of Saudi Arabia. We are working hard to bring Sahiba’s Store to the rest of the world soon!

2. Quality & Craftsmanship 👜

Are the bags authentic and high-quality?
Quality is our signature. Every piece at Sahiba’s Store undergoes a rigorous quality check. We curate only the finest materials to ensure durability and elegance.
What materials do you use?
Our collections feature a variety of high-grade materials, including premium vegan leather, genuine leather, and artisanal fabrics. Specific material details are listed on each product page.

3. Payments & Returns 💳

What payment methods do you accept?
We accept all major payment methods including Mada, Visa, Apple Pay, and STC Pay. For your convenience, Cash on Delivery (COD) is also available.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return or exchange your item within 7 days of delivery, provided it is unused and in its original packaging with tags intact.

4. Care & Longevity ✨

How should I care for my Sahiba’s Store bag?
To maintain the luster of your bag, store it in the provided dust bag when not in use. Avoid prolonged exposure to direct sunlight or moisture. Gently wipe with a soft, damp cloth for cleaning.